Returns & Exchanges

Welcome to Nordace, a brand synonymous with quality, innovation, and customer-first philosophy. Our return and exchange policy is an extension of our commitment to ensuring your complete satisfaction with every Nordace product. We believe in the exceptional quality of our offerings, but we also recognize the importance of flexibility and support in your shopping experience. This policy is designed to provide you with peace of mind and a guarantee of excellence in every aspect of your interaction with Nordace.

Dedication to Your Satisfaction:

At Nordace, we value your trust in our products. If you are not fully satisfied with your purchase, you are welcome to return or exchange it within 30 days of receipt. Our goal is not just to meet but to exceed your expectations in every purchase.

Support for Defective Products:

In the rare event that you receive a product that is incorrect, damaged upon arrival, or defective, Nordace extends its deepest apologies. We commit to reship a new product, as we prioritize your satisfaction and convenience.

Flexible Returns for Personal Preference:

We understand that preferences can vary, and a product might not be what you envisioned. If you wish to return an item due to a change of heart, we respect your decision. In such cases, the return shipping will be your responsibility.

Extended Holiday Return Period:

Recognizing the special nature of the holiday season, Nordace offers an extended return period for purchases made between November 1st and December 31st. Enjoy up to 90 days from the receipt date to return or exchange these items, giving you extra time to make sure your selections are perfect.

Effortless Return and Exchange Process:

To initiate a return or exchange, simply contact our customer service team with your order details. We ask that the items be returned in their original condition and packaging. Our team will guide you through a smooth and efficient process.

Timely and Hassle-Free Refunds:

Once your return is received, we will promptly process your refund, crediting it back to your original payment method. We understand the importance of a swift resolution and strive to complete refunds without unnecessary delays.

Considerate Handling of Gift Returns:

If you are returning an item received as a gift, rest assured that Nordace will handle the process with the utmost care and discretion, ensuring a respectful and satisfactory resolution. Nordace is dedicated to building lasting relationships with our customers, grounded in trust and a shared love for quality. For any inquiries or support, please reach out to our customer service team at here. Your satisfaction is the cornerstone of our success, and we are here to assist you every step of the way.