If you find yourself in the situation where you want to cancel the order, please let us know – contact our customer support – within 24 hours. Otherwise there is a possibility the order gets to be processed and shipped.

We stand behind our products and your happiness is our priority. If you’re not completely satisfied with your purchase, you can return or exchange the item(s) within 30 days from the day you have received your order and in its original condition.
Click here for more information.

Please go to Contact Us and fill out the inquiry form. Our customer support team will help you out as soon as possible.

Please tell our customer support team via Contact Us immediately. If your order has not been shipped, we may be able to change the address for you.

We ship to almost every country in the world and we offer FREE shipping on orders over $49.00 USD in our store.

Please refer to the rates and delivery time for each destination below. Shipping is free for orders over $49.00 USD.
The estimated delivery timeframe is exclusive of the packing of your order after purchase confirmation.
Upon confirmation of your order, you will receive a tracking number which you can use to track the shipping progress.

Taxes & Duties

Please note that if taxes and/or duties are incurred for your parcel, it will be your responsibility to cover these fees for shipping to proceed. Parcels that arrive at their international destinations are subject to customs clearance procedures which may cause a delay in the original estimated delivery timeframe.

Please note that if taxes and/or duties are incurred for your parcel, it will be your responsibility to cover these fees for shipping to proceed. Parcels that arrive at their international destinations are subject to customs clearance procedures which may cause a delay in the original estimated delivery timeframe.

Once your order has been shipped, you will receive an email with a tracking link. Please allow 48 to 72 hours for the link to show any information. The tracking links may not update immediately but the package is still on its way once it has left the warehouse.

Please allow up to 3 days for shipping information to show up as tracking information is only updated when the package gets through parcel point hubs. This also means that if the tracker does not update daily the package is still on its way to you.

If the package is not received within 30 Business days, please contact us.

Yes, we have a retail store located in Shatin, Hong Kong. You’re welcome to visit and explore our products in person!
Address: Shop A214, 2/F, Phase III, New Town Plaza, Sha Tin, Hong Kong

The powerbank is not included with the backpacks. There is a simple connection inside the backpack that make sure that you can easily connect all powerbanks that are on the market (by USB plug). This way the powerbank will never be outdated and you can keep using new models to charge your devices.

Our backpacks are crafted from durable materials that make them long-lasting, but they may require extra attention and careful cleaning from time to time. To clean your smart backpack, detergent-free soap should be used. We do not recommend washing your backpack in a washing machine or using a dryer to dry it.

For more cleaning tips and tricks, please visit our Product Care guide.

Our luggage is crafted from durable materials designed to handle the demands of frequent travel. To keep it looking its best, we recommend occasional cleaning with care. For surface cleaning, use a soft cloth dampened with warm water and mild soap. Avoid harsh chemicals or abrasive sponges, as these may damage the finish. Always dry the suitcase with a soft towel and ensure no moisture remains, especially around the zippers and seams.

For more detailed cleaning instructions, including how to clean the interior and remove stubborn marks, please visit our Product Care guide.

We believe our backpacks are of great value and will bring convenience to your life, but it’s also important to know how you should carry a backpack properly to prevent shoulder and back pain:

• Always wear both shoulder straps. 
• Adjust the length of the strap to fit your body perfectly.
• Wear the backpack below the shoulders and above the hips. 
• Take off the backpack when standing still.
• Lift the backpack by bending your knees, not your back.

The most commonly allowed airline carry-on size is 22 x 35 x 56 CM (22” x 14” x 9”).

Our products are not waterproof, but they are water-resistant, which means they are durable enough to withstand drizzles and small splashes.

We have a warranty of one year on production malfunctions. This covers production and design flaws. Corrosion and deterioration caused by material fatigue after extended use is not covered by the warranty. Damage due to wear and tear, misuse or neglect, while not covered under this warranty, may be repairable for a reasonable fee.

Our luggage is covered by a 10-Year Limited Warranty, protecting the shell, wheels, handles, zippers, and other essential components.
If you need to make a claim, please visit our Luggage Warranty Claim Form.
For full details, refer to our Warranty Policy.

We are more than happy to work with anyone who would like to sell our backpack! You can contact us with this form.